Will You Send Me A Tracking Number? And How to Track My Parcel?
After we dispatch your goods, we will email you a tracking number for the courier used (depending on your email preferences). Depending on the chosen courier, there may be a 1-working-day gap between dispatching goods from our warehouse in US & HK and getting the tracking number. If you have not received a tracking number from us, it probably means we have not sent out your order yet. Most orders take 1-3 days to check, pack, and dispatch. If you are wondering where your order has got to, please open a ticket in the support system quoting your order number(s)
For different shipping method, please click below:
Hongkong Post / EMS / DHL / UPS / FEDEX
Where Do You Ship From?
For orders ship to North America, we ship from our warehouse in California, for orders to other parts of the world, we ship from our warehouse in Hongkong..
Do I Have to Pay Tax?
Maybe. It depends on what country you are receiving the goods in. Tax is a complex issue, because it depends what country you are receiving the goods into.
Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of products to your country, you’ll need to research what the law and practices are in your country.
Please read the following notes for some basic background… Import Duty and Sales Tax Charged By Your Country: Some countries charge tax on certain imported products, at certain quantity/value levels.
Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty.
About Payment?
| We accept all of the following forms of secure online payment: | |
 |
PayPal |
| Casejohn.com is a PayPal verified e-commerce retailer, anyone pay by PP is protected. For warranty policy please visit here. | |
 |
Credit Card via PayPal |
| Includes Visa, MasterCard, Discover, American Express, etc. | |
 |
Credit Cards & Debit Cards directly（pending, will launch soon） |
|
We accept all major credit cards & debit cards. |
|
About Warranty Policy?
We aim to provide an extensive range of high quality, trendy kitchen products, together with a professional service dedicated to our valued customers from all over the world.
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.
 |
30 Day Returns Warranty
If for any reason you are dissatisfied with any item(s) purchased from Yooooga.com, simply contact us. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers. |
About Shipping Time?
DELIVERY MAY DELAY DUE TO THE COVID-19 PANDEMIC, PLEASE UNDERSTAND.
| COUNTRY | COST | TIME (BUSINESS DAYS) | |
|---|---|---|---|
|
United States |
FREE |
7-21 |
|
|
France |
FREE |
8-18 |
|
|
Canada |
10-18 |
||
|
Norway |
10-25 |
||
|
Italy |
10-25 |
||
|
Belgium |
10-25 |
||
|
United Kingdom |
FREE |
7-21 |
|
|
Australia |
10-21 |
||
|
Spain, Germany |
8-18 |
||
|
India, Israel, Malaysia, Netherlands, New Zealand, Saudi Arabia, Sweden, United Arab Emirates |
10-25 |
||
|
Austria, Singapore, Switzerland |
10-20 |
||
|
Ireland |
FREE |
10-25 |
|
|
South Africa |
FREE |
7-15 |
|
|
Mexico |
FREE |
15-25 |
|
|
Peru,Salvador,Jersey (British),Ecuador |
12-25 |
||
|
Nigeria |
FREE |
12-25 |
|
|
Brazil |
20-60 |
||
|
Turkey,New Caledonia |
FREE |
12-25 |
|
|
Mauritius,Belarus,Moldova |
FREE |
12-25 |
|
|
Colombia,Serbia,Greenland |
FREE |
12-25 |
|
|
Uruguay |
FREE |
12-25 |
|
|
Other countries |
FREE |
12-25 |